Warranty & Use Policy

At DIY.CO, we’re proud to offer high-quality recovery products built to support your wellness journey, whether at home or in a professional setting. To ensure fair and transparent use, we have different warranty terms for residential and commercial use:

Residential Use Warranty – 2 Years

Products used in a private home setting come with a 2-year warranty. This covers any manufacturing defects or faults that arise under normal, personal use.

Commercial Use Warranty – 1 Year

Products used in a commercial or shared-use environment, such as gyms, clinics, wellness centers, physio practices, or recovery studios, are covered under a 1-year warranty.

Commercial use involves more frequent and/or intensive usage, which is why we offer specific support and coverage for these environments.

What’s Considered Commercial Use?

Commercial use includes (but is not limited to):

  1. Use in a business setting (e.g., gyms, clinics, studios)
  2. Equipment used by multiple people outside of a single household
  3. Any rental or shared use of the equipment

If you're unsure whether your use case is residential or commercial, feel free to contact us before purchasing.

Support Outside Warranty

If you're outside of your warranty period, we’ll still do our best to help. We can assist in sourcing replacement parts and communicate directly with our supplier on your behalf. However, any costs incurred (including parts or shipping) will be your responsibility.

Important Notes:

  1. Warranty covers manufacturing defects, not misuse, normal wear and tear, or improper setup.
  2. DIY.CO reserves the right to determine the nature of use based on evidence of product usage, location, or volume.

Need Help or Support?

Our team is here to help you get the most out of your recovery equipment. If you have any questions or need warranty support get in touch.