Privacy policy

DIY.CO Limited respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase from us, contact us or otherwise interact with DIY.CO.

This policy is intended to reflect our obligations under the New Zealand Privacy Act 2020.

Information We Collect

Depending on how you interact with DIY.CO, we may collect information including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase information
  • Payment and transaction information
  • Communications you send to us
  • Website usage information
  • IP address, browser type and device information
  • Cookie and analytics information
  • Marketing preferences

We only collect personal information that is reasonably necessary for operating our business and providing our products and services.

Why We Collect Your Information

We may use your personal information to:

  • Process and fulfil orders
  • Arrange shipping and delivery
  • Process payments
  • Send order confirmations and shipping updates
  • Provide customer service and product support
  • Manage warranty claims, returns and refunds
  • Detect or prevent fraudulent or suspicious transactions
  • Improve our website, products and customer experience
  • Maintain business, accounting and administrative records
  • Send marketing communications where you have agreed to receive them
  • Comply with legal and regulatory obligations

If you do not provide information required to process an order or provide a service, we may not be able to complete your purchase or fulfil your request.

Shopify and Our Online Store

Our online store is hosted by Shopify, which provides the ecommerce platform we use to sell our products and services.

Shopify may process personal information on our behalf as part of operating our website, checkout, payments and related ecommerce services.

Shopify handles personal information in accordance with its own privacy policies and security practices.

Payments

Payment information may be processed by Shopify and/or the payment provider you select at checkout, including services such as Afterpay where available.

DIY.CO does not necessarily receive or store your full credit or debit card details.

Payment providers process information in accordance with their own privacy policies and security requirements.

Shipping and Fulfilment

We may provide information such as your name, delivery address, email address, phone number and order details to courier, freight or fulfilment providers where necessary to deliver your order.

This may include NZ Post and other courier or freight providers used by DIY.CO.

Cookies, Analytics and Advertising

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our store and support our marketing activities.

We may use third-party analytics, advertising and marketing services to better understand website activity and measure the effectiveness of our advertising.

These services may collect information such as:

  • Your device and browser information
  • IP address
  • Pages viewed
  • Interactions with our website
  • Referring websites
  • Purchase or checkout activity

Where available, you may manage your cookie or privacy preferences through our website or your browser settings.

Marketing Communications

If you choose to receive marketing communications from DIY.CO, we may use your contact details to send you information about:

  • New products
  • Promotions and sales
  • Product launches
  • DIY.CO news and updates
  • Special offers

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

You may still receive important non-marketing communications relating to your purchases, including order confirmations, shipping notifications, warranty correspondence or customer service messages.

Sharing Your Personal Information

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted service providers that help us operate DIY.CO, including:

  • Ecommerce and website providers
  • Payment providers
  • Couriers and freight providers
  • Email and marketing platforms
  • Analytics and advertising providers
  • IT and website service providers
  • Accountants, legal advisers and other professional advisers

We may also disclose personal information where required or authorised by law.

Overseas Processing

Some of the service providers used by DIY.CO may process or store personal information outside New Zealand.

Where personal information is disclosed to an overseas organisation, DIY.CO will take reasonable steps to ensure the information is handled in accordance with applicable New Zealand privacy requirements.

Storage and Security

We take reasonable steps to protect the personal information we hold against:

  • Loss
  • Misuse
  • Unauthorised access
  • Modification
  • Unauthorised disclosure

Personal information may be stored using systems operated by DIY.CO or trusted third-party service providers.

While no method of electronic storage or transmission can be guaranteed to be completely secure, we take reasonable precautions appropriate to the information we hold.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Fulfil and maintain records of orders
  • Provide warranty and customer support
  • Meet tax, accounting and legal record-keeping requirements
  • Resolve disputes
  • Protect our legitimate business interests

Where personal information is no longer required, we will take reasonable steps to securely delete, anonymise or otherwise dispose of it.

Accessing or Correcting Your Personal Information

Under the New Zealand Privacy Act 2020, you may request access to personal information DIY.CO holds about you and ask us to correct information that you believe is inaccurate, incomplete or misleading.

To request access to or correction of your personal information, please contact us at:

diycorecoveryequipment@gmail.com

We may need to verify your identity before releasing or changing personal information.

Privacy Concerns or Complaints

If you have a concern about how DIY.CO has collected, used, stored or disclosed your personal information, please contact us so we can try to resolve the issue.

If you are not satisfied with our response, you may also contact the Office of the Privacy Commissioner New Zealand.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, service providers or legal requirements.

The most current version of this policy will be available on our website.

Contact Us

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or wish to raise a privacy concern, please contact:

DIY.CO Limited
Mosgiel, New Zealand

Email: diycorecoveryequipment@gmail.com

Last updated: August 2026