Shipping policy

We aim to get your DIY.CO order on its way as quickly as possible.

Processing Times

Please allow 1–2 business days for your order to be processed and prepared for dispatch.

Once your order has been shipped, you will receive tracking details where available.

New Zealand Shipping

We offer free standard shipping within New Zealand on eligible DIY.CO recovery products.

Once dispatched, please allow approximately 2–5 business days for delivery.

Rural deliveries may take a little longer depending on your location and courier network.

Delivery timeframes are estimates only and may be affected by courier delays, public holidays, weather events or other circumstances outside our control.

Sauna Delivery

Saunas are not included in our standard free-shipping offer due to their size and freight requirements.

Shipping and/or installation costs for saunas will be quoted separately based on your location.

Please contact DIY.CO before purchasing if you would like a freight or delivery quote.

International Shipping

Where international shipping is available, please allow approximately 5–10 business days after dispatch.

International delivery times are estimates and may vary depending on destination, customs processing and local delivery networks.

Any import duties, taxes, customs fees or other charges applied by the destination country are the responsibility of the customer unless otherwise stated.

Order Tracking

Where tracking is available, your tracking information will be sent once your order has been dispatched.

Please allow some time for tracking information to become active after collection by the courier.

Damaged Deliveries

We inspect our products before dispatch.

If your order arrives damaged, please contact us as soon as possible and include:

  • Your name and order number
  • Photos of the packaging
  • Photos and/or video showing the damage
  • A brief description of the issue

Please retain the packaging until we have assessed the claim, as it may be required by the courier.

Incorrect Delivery Details

Please check your shipping details carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to update the details before dispatch, but changes cannot be guaranteed once an order has been shipped.

Additional courier charges resulting from incorrect or incomplete delivery information may be passed on to the customer.

Questions About Your Delivery?

If you have any questions about shipping, delivery timeframes or a freight quote, please contact the DIY.CO team and we’ll be happy to help.